Sales and Return Policies

Pricing: Prices are subject to change without notice. Pricing is the price in effect when the order is placed.

Payment: Payment is accepted by check, cashier check, money order, or credit card. Payment by check must clear the issuing bank before shipment. We accept Visa, MasterCard, and Discover through the online shopping cart and by telephone.

Credit Card Orders: Credit cards are charged when the order is placed. To prevent fraudulent use of credit cards, merchandise will only be shipped to a verified address. If the shipping address is different from the billing address, additional verification of cardholder identity may be required before shipment.

Delivery Time: Most in-stock products are delivered within 5 to 10 business days after payment is received depending on the shipping destination. Products listed as special order are typically delivered within 30 days depending on the product and the shipping destination.

Shipment to U.S. Physical Address Only: we do not ship products to a PO box or foreign country.

Non-Domestic States: We do not ship outside of the U.S. contiguous states or to Alaska or Hawaii.

Warranty: Defective parts will be replaced at no charge within 90 days from original delivery date. Parts damaged by abuse or mis-use are not covered by this warranty. We are not responsible for any incidental damages caused by the use or inability to use the product(s).

Returned Goods: Merchandise should not be returned without first receiving return instructions and authorization. Unauthorized returns may be refused. We only pay return shipping if merchandise was shipped in error or with manufacturing defects that require parts to be exchanged. Special order items are not refundable. Returns must be in original factory condition, and must include all original packaging material, warranty cards (not filled out), manual and accessories. Returns must be received within 30 days of delivery. We reserve the right to charge for handling and restocking fees up to 30% of invoice value.

RMA Request: a return merchandise authorization (RMA) must be obtained before any merchandise can be returned. To get a return merchandise authorization, contact us.

Claims: Claims for damages or shortages must be made within 5 days after delivery.

Back Orders: Customers are notified promptly when products cannot be delivered within the originally estimated time. Backorders may be cancelled and will be refunded upon request. Backorders for products that are not expected to be available within 30 days will be refunded and customers notified when the product is available again.

Privacy Statement: The information we collect from you is for the sole purpose of fulfilling your order. We will not sell or trade your information to anyone. We will only use the information to contact you about issues directly relating to the products purchased from us.